NHTSA Complaint #10411495 — 1999 FORD WINDSTAR

TL* THE OWNS 1999 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). APPROXIMATELY ONE WEEK LATER, THE CONTACT COULD HEAR A LOUD NOISE COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FRONT SUB FRAME WAS RUSTED ALL THE WAY THROUGH THE SWAY BAR MOUNT. THE CONTACT WAS ALSO INFORMED THAT THIS FAILURE WAS NOT INCLUDED IN THE PREVIOUSLY REPAIRED RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.