NHTSA Complaint #10381532 — 2002 INFINITI QX4

MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, THEIR COMPUTER SAYS, MY CAR IS OK. WE ALWAYS TAKE OUR CAR FOR SERVICING THERE ONLY AS WE LIVE IN MEMPHIS AND THEY ARE MY DEALER. ON 2/9/2011 PM, WHILE DRIVING STRAIGHT, THE STEERING DID NOT ACT RIGHT. THE CAR TURNED LEFT, HIT THE CURB, BARELY MISSING HITTING AN ON COMING VEHICLE ON MY LEFT, BURST THE LEFT FRONT TIRE SLICING SIDE OF IT ON THE EDGE OF THE CURB, HIT LEFT FRONT CORNER OF VEHICLE, POPPING UP THE LEFT FOG LIGHT, THEN ON BACKING UP, HIT THE RIGHT BACK SIDE OF THE CAR ON SOMETHING. THE TIRE WAS CHANGED TO SPARE ONE, THEN A BRAND NEW TIRE. THE INCIDENCE WAS REPORTED TO INFINITY OF MEMPHIS ON 2/10/2011 AND I DELIVERED THE CAR TO THEM . THE CAR DOES NOT RIDE WELL, MAKES THE SQUEAKING SOUND AT STEERING STILL AND DOES NOT ACT RIGHT. WE ARE A FAMILY OF PHYSICIANS, NEED DEPENDABLE CAR. THE INFINITY MAKES GREAT CARS, WE OWN ANOTHER INFINITY SEDAN ALSO. PLEASE HELP US IN FIXING UP THE STEERING COLUMN OF THIS SUV-QX4,2002 MODEL, AS IT IS NOT SAFE TO DRIVE THIS PARTICULAR VEHICLE ANY MORE. FORTUNATELY, NO ONE WAS HURT. SINCERELY, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR