NHTSA Complaint #11045577 — 2002 INFINITI QX4

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.