NHTSA Complaint #11405348 — 2002 INFINITI QX4

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11405348
Vehicle	2002 INFINITI QX4
Component	AIR BAGS
Date of Incident	March 29, 2021
Date Filed	March 29, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAVE TRIED TO GET PASSENGER AIRBAG RECALL (AND A CONFIRMED DRIVER SEATBELT DEFECT) REPLACED AND THE PART WAS NEEDED ONE YEAR AGO AROUND MARCH OR APRIL 2020 AND TODAY WHEN I TRIED TO MAKE A APPOINTMENT 03/29/2021 WAS TOLD THAT IT IS A 3 TO 4 HOUR JOB AND NO LOANER VEHICLE OR TOW IS AVAILABLE FOR THIS TYPE OF SERVICE. THE THE RECALL NOTICE FORM # R1714 30148563 STATES THAT THERE IS FREE CONVENIENCE SERVICES SUCH AS TOW TO AND FROM INFINITI RETAILER OR ALTERNATIVE TRANSPORTATION. MOSSY NISSAN IN OCEANSIDE CALIFORNIA AND I TALKED TO A WOMAN NAMED ROBIN IN SERVICE DEPT. MY QUESTION/COMPLAINT IS WHY IS ALTERNATIVE TRANSPORT OR TOW NOT BEING OFFERED FOR THIS DANGEROUS HAZARDOUS DEFECT? SINCERELY [XXX].*DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

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