NHTSA Complaint #10379472 — 1999 FORD WINDSTAR

I TOOK THE WINDSTAR TO HAVE THE TWO RECALLS REPAIRED AND WHEN THE BASIL FORD SERVICE DEPARTMENT WAS DONE WITH THAT THEY INFORMED ME THAT MY VAN WAS UNDRIVEABLE BECAUSE THE RIGHT FRONT SUB FRAME WAS CRACKED. THEY SAID IT WOULD COST $1600. TO REPAIR IT. WITH ALL THE RUST ON THE DOORS AND DOOR SILL I FIND IT RIDICULOUS TO SPEND THAT AMOUNT WHEN THE RUST WOULD BRING DOWN THE VALUE OF THE VAN TO ALMOST NOTHING. THIS IS THE FIFTH FORD I HAVE HAD AND YOU WOULD THINK I WOULD HAVE LEARNED ABOUT THE RUST FACTOR. GETTING BACK TO THE SUB FRAME I PHONED THE NUMBER LISTED ON THE FORD WEB PAGE BUT AFTER ABOUT FIVE PHONE CALLS I DECIDED TO CALL THE CORPORATE OFFICE. I WAS DIRECTED TO A VOICE MAIL...GAVE MY INFORMATION AND WAS TOLD WE WOULD HEAR FROM THEM IN SO MANY BUSINESS DAYS. IT DIDN'T HAPPEN. THEN WE RECEIVED A FORM TO FILL OUT ABOUT HOW WELL WE THOUGHT OUR PHONE INQUIRY WENT. WE HAD A LETTER ABOUT THE AXEL RECALL AND THIS WEB SITE IS LISTED SO I THOUGHT IT WAS TIME. *TR