NHTSA Complaint #10379344 — 2011 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10379344
Vehicle	2011 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	January 1, 2011
Date Filed	January 27, 2011
Mileage	250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

DRIVER SIDE POWER SLIDING DOOR ON 2011 TOYOTA SIENNA REPEATEDLY (BUT INTERMITTENTLY) JAMS UPON OPENING -- HAPPENED ALMOST IMMEDIATELY AFTER PURCHASED. BECAUSE THE PROBLEM WAS NOT REPLICATED BY TOYOTA SERVICE AND NO COMPUTER ERROR CODE WAS REGISTERED, THEY WERE PROHIBITED BY TOYOTA FROM ATTEMPTING TO SOLVE THE PROBLEM. THIS WAS DESPITE THAT FACT THAT I HAD PHONE VIDEO DOCUMENTING THE PROBLEM, A TOYOTA SALESPERSON OBSERVED THE DOOR JAMMED, AND PREVIOUS TOYOTA TECHNICAL SERVICE BULLETINS RELATED TO THE SIENNA POWER SLIDING DOOR PROBLEMS (BO010-01). I WAS TOLD THAT UNTIL ENOUGH PEOPLE COMPLAIN, TOYOTA WON'T RECOGNIZE THAT THERE IS A PROBLEM AND WON'T DO ANYTHING ABOUT IT. THIS IS REMINISCENT OF THE TOYOTA ACCELERATOR PROBLEM THAT THEY REFUSED TO ADDRESS UNTIL THEY WERE FORCED TO. *TR

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