NHTSA Complaint #10379337 — 1999 FORD WINDSTAR

TL*THE CONTACT OWNS A 1999 FORD WINDSTAR. THE CONTACT STATED WHILE HAVING THE INSPECTED BY THE STATE, THE INSPECTOR NOTICED THE SUBFRAME WAS BROKEN IN TWO PLACES. THE CONTACT TOOK THE VEHICLE TO A MECHANIC TO HAVE THE SUB FRAME REPLACED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUB FRAME AND AT THE TIME THE MANUFACTURER STATED THERE IS NOTHING THEY CAN DO SINCE THERE WAS NO RECALL. THE CONTACT WAS UNAWARE OF THE RECENT STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS (11V030000) RECALL AND STATED THE MANUFACTURER SHOULD HAVE RELEASED THIS RECALL LONG AGO. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 38,000.