NHTSA Complaint #10373693 — 2002 VOLKSWAGEN JETTA

AIR BAGS:SIDE/WINDOW issue reported to NHTSA

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Complaint Details

ODI Number 10373693
Vehicle 2002 VOLKSWAGEN JETTA
Component AIR BAGS:SIDE/WINDOW
Date of Incident
Date Filed
Mileage 134,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

I WAS DRIVING MY 2002 VW JETTA, MY 6 YEAR OLD WAS RIDING IN THE BACKSEAT IN THE PASSENGER SIDE WHEN THE PASSENGER SIDE CURTAIN AIRBAGS SPONTANEOUSLY WENT OFF!!! IT SOUNDED LIKE A SHOT GUN WENT OFF IN THE CAR, SCARED BOTH OF US!! I DID NOT HIT ANYTHING, ANYONE, NO ONE WAS EVEN DRIVING AROUND ME! IT WAS CRAZY! I THOUGHT THE CAR WAS ON FIRE DUE TO THE SMOKE COMING OUT OF THE AIRBAG.... NO ON WAS HURT BUT IT WAS TERRIFYING AND IT COULD HAVE BEEN A LOT WORSE!! I AM THE ORIGINAL OWNER OF THE CAR, BOUGHT IT NEW IN 2002. IT'S BEEN A GREAT CAR, I'VE OWNED VW'S FOR YEARS AND OVER ALL, THEY ARE GREAT VEHICLES BUT THIS HAS REALLY FREAKED ME OUT! I TOOK IT TO THE DEALER AND THEY RAN A DIAGNOSTIC, TURNS OUT THE COMPUTER IN THE CAR SAID THERE WAS A CRASH - THIS IS NO PHYSICAL EVIDENCE OF ANY DAMAGE ON THE CAR TO JUSTIFY THIS HAPPENING! THE COST TO REPAIR IT IS 5300.00!!! THE CARE LIKELY ISN'T EVEN WORTH THAT. THE NEXT STEP IS TO CONTACT VWOA. I JUST READ OF SOME OTHER INSTANCES THIS HAPPENED AND LOOKS LIKE VW DID REPAIR THE AIRBAG AT NO CHARGE. I'M HOPING THEY DO IT FOR ME, OTHERWISE, I'M OUT OF A VEHICLE. THERE'S NO WAY I CAN SELL IT LIKE THAT, I'VE JUST LOST WHAT EVER MONEY I MIGHT HAVE BEEN ABLE TO SELL THAT CAR FOR..... HOW MANY OTHER COMPLAINTS HAVE BEEN FILED PERTAINING TO THIS ISSUE?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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