NHTSA Complaint #10368291 — 2010 HONDA CROSSTOUR

ON SUNDAY, NOVEMBER 28, 2010, UPON OPENING THE TRUNK, THE REAR CARGO AREA COVER DROPPED DOWN AND HIT MY FOREHEAD LEAVING A LARGE BRUISED LUMP. IT WAS COMPLETELY UNHOOKED WITH NOTHING HOLDING IT IN PLACE. TODAY, IS NOVEMBER 30, 2010 AND I STILL HAVE PAIN AND HEADACHES. THERE IS NO LOCKING MECHANISM FOR THE REAR CARGO AREA COVER. IT APPEARS THAT THE SIDE HOOKS BECAME UNHOOKED (PRESSURE FIT ONLY) AND THE "MOUNTING PINS" ARE AS THE HONDA FLETCHER SERVICE MANAGER SAID, ONLY FOR GUIDANCE AND ALIGNMENT. NOT TO PROVIDE SUPPORT. THERE IS NOTHING TO PREVENT THE REAR AREA CARGO COVER TO NOT FALL OUT AND DOWN. AND WHEN SHOWING FLETCHER HONDA'S SERVICE MANAGER ON MONDAY, NOVEMBER 29, 2010, THE PROBLEM AND UNHOOKING ONLY ONE SIDE HOOK, THE COVER FELL DOWN ON THAT SIDE FIRST, THEN THE OTHER SIDE HOOK FAILED TO HOLD THE COVER IN PLACE AND THE ENTIRE COVER FELL DOWN. THE SERVICE MANAGER SAYS HE HAS NO ABILITY TO CHANGE DESIGNS, HOWEVER, WILL PASS THIS INFORMATION ONTO HIS HONDA REP. I WAS GIVEN A 1-800 TO CALL AND WILL CALL HONDA UPON COMPLETION OF FILING THIS COMPLAINT. *TR