NHTSA Complaint #10365451 — 2003 FORD EXPLORER

I SENT A LETTER OF COMPLAINT TO FORD REGARDING MY SITUATION WITH MY TRANSMISSION FAILING ON ME AND THE LOCAL FORD DEALER CHARGING ME $4,300 SINCE MY CAR IS NO LONGER UNDER WARRANTY. I TRULY HOPE THAT FORD GETS THEIR ACT TOGETHER AND ADDRESSES THIS ISSUES AS I'M SEEING MORE AND MORE COMPLAINTS POP-UP EVERYWHERE REGARDING THIS. POOR EXCUSE!!! DEAR VALUED CUSTOMER, THANK YOU FOR CONTACTING THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER INQUIRING FOR ANY RECALLS ON YOUR 2003 FORD EXPLORER. I SINCERELY UNDERSTAND THE FRUSTRATION THAT THIS TRANSMISSION CONCERN ON YOUR VEHICLE HAS BROUGHT YOU. PLEASE BE INFORMED THAT FORD MOTOR COMPANY IS WORKING WITH THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALERSHIP FEEDBACK. IF A CONCERN IS NOTED, A RECALL IS CONDUCTED TO REMEDY A SAFETY OR EMISSIONS CONCERN IN THE INTEREST OF CUSTOMER SATISFACTION AND ENVIRONMENTAL RESPONSIBILITY. THUS, I HAVE REVIEWED IF ANY AVAILABLE COVERAGES OR PROGRAMS MAY PROVIDE ASSISTANCE TOWARDS YOUR VEHICLE REPAIR. AFTER EXTENSIVELY REVIEWING YOUR SITUATION, I REGRET TO INFORM YOU THAT THERE ARE NO RECALLS, WARRANTIES OR OTHER COVERAGES AVAILABLE THAT MAY COVER THE REPAIR ON YOUR VEHICLE. WHILE THIS IS SO, I WOULD LIKE TO THANK YOU FOR TAKING THE TIME TO BRING YOUR CONCERN INTO OUR ATTENTION AS THIS IS DEFINITELY SOMETHING WE CAN BUILD ON. IF A PROGRAM IS ANNOUNCED ON A SPECIFIC COMPONENT AND/OR FOR THE TRANSMISSION CONCERN ON YOUR VEHICLE, FORD WILL NOTIFY YOU BY MAIL. I APPRECIATE THE FACT THAT YOU ARE A LOYAL FORD CUSTOMER AND HOPE THAT WE MIGHT HAVE THE OPPORTUNITY IN THE FUTURE TO ASSIST YOU WITH A MORE FAVORABLE RESOLUTION TO KEEP YOUR CONFIDENCE IN OUR PRODUCTS AND SERVICES. IF YOU HAVE ANY OTHER INQUIRIES AND/OR CONCERNS THAT NEED TO BE ADDRESSED, PLEASE FEEL FREE TO CONTACT US AND WE WILL BE HAPPY TO ASSIST A VALUED CUSTOMER LIKE YOURSELF. SINCERELY, CUSTOMER RELATIONSHIP CENTER *TR