NHTSA Complaint #10364355 — 2000 FORD WINDSTAR

DURING THE REPLACEMENT OF THE POWER STEERING UNIT, TIE ROD ENDS, AND RACK ASSEMBLY, THE MECHANIC, [XXX], FROM STONE'S AUTO SERVICE, INC., LOCATED AT 350 NORTH MAIN ST.; MIAMISBURG, OHIO 45342. THEIR TELEPHONE NUMBER IS (937) 866-3674, NOTICED EXCESSIVE RUST DETERIORATION OF THE FRONT SUBFRAME OF THE VEHICLE. THE MECHANIC STATED, ON THE INVOICE STATEMENT, THE FRONT FRAME IS UNSAFE. HE RECOMMENDED WE NOT DRIVE THE VEHICLE BECAUSE IT IS UNSAFE, DUE TO THE RUSTED FRONT SUBFRAME. WE WERE TOLD THE ENTIRE FRONT SUBFRAME COULD FALL OFF AT ANYTIME. THE MECHANIC SUGGESTED WE TAKE THE VEHICLE TO THE DEALER WHERE WE PURCHASED THE VEHICLE, WHICH IS INTERSTATE FORD, INC. THE DEALERSHIP IS LOCATED AT: 125 ALEXANDERSVILLE ROAD; MIAMISBURG, OHIO 45342. THE PHONE NUMBER FOR THE DEALERSHIP IS (937) 866-1737. WE TOOK THE VEHICLE TO INTERSTATE FORD, INC., WHICH THEIR MECHANIC INSPECTED THE VEHICLE AND ADVISED US NOT TO DRIVE THE VEHICLE, BECAUSE THE VEHICLE IS UNSAFE. IN FACT, THE OWNER OF INTERSTATE FORD, INC., CHUCK GEORGE SAID THIS VEHICLE IS UNSAFE TO DRIVE. HE ADVISED US, FORD HAS NOT HAD ANY 'RECALL' FOR RUSTING SUBFRAME IN THE FRONT END OF THE WINDSTAR VEHICLE. ALTHOUGH, MR. GEORGE DID TELL US THAT FORD HAS ISSUED A RECALL FOR FORD WINDSTAR VEHICLES DUE TO RUSTING SUBFRAME OF THE VEHICLE'S BACK SUBFRAME. MR. GEORGE PROVIDED US A QUOTE OF $1,533.05, TO REPAIR THE FRONT SUBFRAME RUSTING MATTER. WE HAVE SINCE HAD THE REPAIR COMPLETED AND PAID THE BILL OF $1,533.05 TO INTERSTATE FORD, INC. WE ARE IDENTIFIED AS CUSTOMER NUMBER 30231 AT INTERSTATE FORD, INC. CONNIE A. LIPSCOMB IS THE ADVISOR, WHO WORKED DIRECTLY ON THIS ISSUE. THIS WAS COMPLETED AND PAID ON OCTOBER 28, 2010. PLEASE BE NOTIFIED, I HAVE 3 PHOTOS, TAKEN BY [XXX], AT THE FORD DEALERSHIP, OF THE RUSTED SUBFRAME. EMAIL ME REQUESTING THE PHOTOS AND ADVISE ME INSTRUCTIONS TO ATTACH THE PHOTOS AND WHERE TO EMAIL THEM AND TO WHO'S ATTENTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR