NHTSA Complaint #10363927 — 2003 FORD WINDSTAR

SYSTEM FAILURE, SPEED CONTROL, SPEEDOMETER, ODOMETER, HEATER/AIRCONDITIONER AFTER LOOKING UP ONLINE WHAT CAUSED MY SYSTEMS TO FAIL, I WENT TO SINCLAIR TO PURCHASE THE PART. I WAS TOLD BY PARTS MNGR THAT IT WAS ON RE-CALL FOR THAT AND I WOULD HAVE TO HAVE IT FIXED BY THEIR SERVICE DEPT. THEY CONFIRMED THIS WAS ON RE-CALL AND HAD ME RETURN LATER THAT AFTERNOON. AFTER FOUR AND A HALF HOURS I WAS ASKED TO COME BACK THAT THEY WERE HAVING DIFFICULTY FIXING THE PROBLEM. I ATTEMPTED TO MAKE AN APPT LATER THE NEXT DAY AND WAS TOLD IT WAS TOO LATE THAT I DID NOT BRING MY VEHICLE IN IN A TIMELY MANNER AND THEY WILL NO LONGER FIX MY VEHICLE. THEIR ARE NO EXPIRATION DATES ON THIS RE-CALL. I HAVE RECEIVED A CUSTOMER SERVICE RECEIPT EXPLAINING WHAT THEY DID AND STATING THAT THEY STRIVE TO GIVE THE BEST CUSTOMER SERVICE. WHAT A JOKE, THEY LEFT ME WITH A VEHICLE THAT IS NOT SAFE TO DRIVE IN THIS CONDITION, AFTER TAKING UP MY WHOLE AFTERNOON. I RESPONDED WITH A VERY DISHEARTENED LACK OF SATISFACTION AND WAS REFERRED TO FORD HEADQUARTER. I WAS TOLD THAT THIS WAS NEVER A RE-CALL ITEM BY FORD. IF THIS WAS HANDLED ACURATELY THE FIRST TIME, MY CAR WOULD ALREADY BE FIXED. DAVE WOULD NEVER HAVE LET THIS HAPPEN, HE BUILT THIS DEALERSHIP ON THE CONCEPT OF GOOD CUSTOMER SERVICE. IF HIS TEAM MADE AN ERROR, HE WOULD FIX IT ON PRINCIPAL EVEN IF IT MEANT HE ATE THE COST. I GUESS HIS REPUTATION WAS BURIED WITH HIM. I WILL BE LOOKING TO PURCHASE A VEHICLE IN JANUARY AND I WILL PURCHASE FROM SOMEPLACE ELSE. [XXX] PLEASE HELP US GET OUR VAN FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR