NHTSA Complaint #10362838 — 2010 FORD FLEX SERVICE BRAKES, HYDRAULIC

Complaint Details

ODI Number	10362838
Vehicle	2010 FORD FLEX
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	October 28, 2010
Date Filed	October 28, 2010
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2010 FORD FLEX HAS BEEN INTO THE DEALER THREE SEPARATE TIMES FOR BRAKE ISSUES. THE FIRST TIME NOTHING WAS FOUND AND NOTHING WAS RESOLVED. THE SECOND TIME WAS FOR THE TSB TO REPAIR THE ISSUE THAT WAS NOT FOUND ON THE FIRST VISIT. THE THIRD TIME WAS FOR REAR BRAKES THAT HAD AN INITIAL GRINDING NOISE THAT YOU COULD ALSO FEEL IN THE BRAKE PEDAL ALONG WITH THE SMELL OF SMOKE WHEN DRIVEN. THE DEALER CHARGED A $70 DIAGNOSTIC FEE TO STATE THE BRAKES NEEDED TO BE REPLACED. THIS WAS THE OBVIOUS REASON ON WHY THE CAR WAS BROUGHT TO THE DEALER IN THE FIRST PLACE. NOT ONLY DID THE BRAKES DISINTEGRATE BUT IT HAD ALSO RUINED THE ROTORS. IN WHICH THEY ARE ASKING FOR THE COST OF LABOR AND PARTS TO REPAIR THE DAMAGE. *TR

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