NHTSA Complaint #10360313 — 2003 FORD WINDSTAR

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number 10360313
Vehicle 2003 FORD WINDSTAR
Component STRUCTURE
Date of Incident
Date Filed
Mileage 75,537 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

OUR FORD WINDSTAR VAN THAT WAS MANUFACTURED IN MAY 2003 WAS MAKING A LOUD NOISE FROM THE REAR. WHEN WE TOOK IT TO THE DEALER THEY SAID THE REAR AXLE WAS CRACKED IN TWO PLACES AND HAD RUST/CORROSION HOLES IN IT. THEY SAID WE COULD NOT DRIVE IT BECAUSE IT WAS UNSAFE AND THEY COULD NOT GET A REPLACEMENT PART UNTIL APRIL 2011. WE LATER FIND OUT THAT FORD WINDSTAR VANS FROM 1999 THRU FEBRUARY 2003 HAVE BEEN RECALLED FOR THIS EXACT PROBLEM. BECAUSE OUR VAN WAS MANUFACTURED MAY 2003 (TWO MONTHS OUTSIDE THE RECALL TIME) THEY WILL NOT COVER IT. WE NOW HAVE A CAR WE CAN'T DRIVE BECAUSE OF SAFETY HAZARD AND EVEN IF WE WANTED TO PAY TO FIX IT, WHICH WE SHOULD NOT HAVE TO, THE PART IS NOT AVAILABLE FOR SEVEN MORE MONTHS LEAVING US WITHOUT A VEHICLE. *TR

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