NHTSA Complaint #10359348 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10359348
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	October 2, 2010
Date Filed	October 5, 2010
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

BROKEN REAR SPRINGS. MY FORD SERVICE MANAGER SAID THAT THERE IS A KNOWN PROBLEM WITH BROKEN REAR SPRINGS ON EXPLORER'S AS WELL AS OTHER FORD'S. THIS IS VERY DANGEROUS AS THE DRIVER HAS LOST THE FUNCTIONALITY OF THE TRUCK. MINE BROKE WHILE SITTING AT A STOP LIGHT AND MY DAUGHTER AND I HEARD A LOUD BANG. I THOUGHT A TIRE BLEW. $800 TO FIX, FOR JUST THE 2 REAR SPRINGS, BUT SERVICE MANAGER SAID HE WOULD RECOMMEND REPLACING THE FRONTS AS WELL. UNTIL I CAN GET TRUCK IN FOR SERVICE I AM AFRAID TO DRIVE THE TRUCK AS THE BOTTOM OF THE SPRING LANDED ON THE REAR SUSPENSION AND MAY CAUSE FURTHER DAMAGE AS IT RUBS. I DROVE TRUCK SLOWLY HOME AS THE TRUCK NOW LEANS TO THE RIGHT (SIDE THAT FAILED) AND I HAVE DEFINITELY LOST THE HANDLING CHARACTERISTICS TO THIS TRUCK. *TR

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