NHTSA Complaint #10355011 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	10355011
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	January 16, 2010
Date Filed	September 11, 2010
Mileage	51,642 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

2004 TOYOTA SIENNA PASSENGER SIDE SLIDING DOOR MECHANISM FAILED AND AUTOMATICALLY SHUT WITHOUT WARNING, HITTING A PASSENGER WHO WAS REACHING INTO THE BACK SEAT. IT DID NOT SPRING BACK. THE DOOR WOULDN'T OPEN AGAIN. WE TOOK IT TO THE RUDY LUTHER DEALERSHIP IN GOLDEN VALLEY, MN AND WERE TOLD THAT IT WOULD COST $2,000 TO FIX. RATHER THAN PAY THIS, WE ELECTED TO PAY $112 TO HAVE THE CABLES CUT AND THE SWITCH UNPLUGGED. WE ARE EXTREMELY DISAPPOINTED IN THIS FAILURE AND IN THE DEALERSHIPS RESPONSE. THE CAR ONLY HAD 51,641 MILES ON IT WHEN THIS OCCURRED. *TR

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