NHTSA Complaint #10353315 — 2002 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10353315
Vehicle 2002 FORD EXPLORER
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I HAVE PURCHASED A 2002 FORD EXPLORER THAT WAS IN MINT CONDITION ON THE OUTSIDE AND FAIR ON THE INSIDE, WELL AFTER HAVING THE TRUCK A FEW MONTHS ONE DAY I NOTICED A HUGE CRACK BY THE FORD EMBLEM ON THE BACK OF THE TRUCK. THERE WAS NO EVIDENCE OF TAMPERING, AND I HAD NOT BEEN IN ANY ACCIDENTS, SO THIS TROUBLED ME KNOWING THAT THIS CRACK HAD JUST ALL OF A SUDDEN APPEARED ON MY TRUCK. WELL I WENT TO THE STORE LATER THAT DAY AND PASSED ANOTHER CONSUMER ON MY WAY OUT OF THE STORE AND NOTICED THEY WERE DRIVING THE SAME KIND OF TRUCK, AND LO AND BEHOLD THEY HAD THE SAME CRACK IN THE SAME PLACE. I GOT THEIR ATTENTION AND ASKED IF THERE WAS SOME KIND OF INCIDENT THAT MAY HAVE CAUSED IT, AND THEY RESPONDED BY SAYING THAT IT TOO JUST APPEARED ON THEIR TRUCK, I HAVE NOTICED MANY FORD EXPLORERS RANGING FROM 2002- 2005 HAVING THIS SAME CRACK, KEEP IN MIND THESE ARE NICE VEHICLES THAT HAVE NOT BEEN DAMAGED. I DO NOT KNOW IF THIS COULD BE A POTENTIAL SAFETY ISSUE OR NOT, BY IT BEING SO CLOSE TO THE REAR WINDOW, BUT IT DOES CONCERN ME THAT I PAY MONEY FOR A NICE VEHICLE AND THERE ARE DEFECTS THAT THE COMPANY WILL NOT ADDRESS. I HAVE BEEN OUT ON THE INTERNET AND THERE ARE MANY MANY COMPLAINTS ABOUT THIS SAME MYSTERIOUS CRACK WITH PICTURES IN THE SAME PLACE ON THE TRUCK, AND I THINK FORD SHOULD RECALL THIS DEFECTIVE PLASTIC AND REPAIR THE CRACKS. PLEASE HELP US , THE CONSUMERS IN RESOLVING THIS MATTER. THANK YOU SO VERY MUCH. *TR

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