NHTSA Complaint #10351842 — 2004 TOYOTA SIENNA

2004 TOYOTA SIENNA MINIVAN. TOYOTA HAS RECOGNIZED THAT THERE WAS A SAFETY ISSUE WITH THE DRIVER'S DOOR MECHANISM IN 2007 AND AN EXTENDED WARRANTY WAS ISSUED TO REPAIR THE PROBLEM AND IT INCLUDED MY VEHICLE MODEL SPECIFICALLY. I HOWEVER, DID NOT GET ANY MAIL REGARDING THE ISSUE. THE ONLY TIME I WAS MADE AWARE OF IT IS WHEN I MENTIONED IT TO MY PERSONAL MECHANIC AND HE IS THE ONE THAT PRINTED THE LETTER FOR ME ON MAY 07, 2010 FROM AN INTERNET SITE. I TOOK MY CAR IN FOR REPAIR OF THE PROBLEM TODAY ON AUGUST 25, 2010 AND THE TOYOTA DEALERSHIP CHARLES MAUND TOYOTA IN AUSTIN TEXAS FAILED TO HONOR AND REPAIR THE PROBLEM ON TODAY'S DATE STATING BECAUSE OF SOME TECHNICALITY THEY WILL NOT HONOR THE REPAIR IT AT NO COST TO ME ANYMORE, AND DO NOT CONSIDER IT A SAFETY ISSUE ANYMORE. THE DOOR STILL HAS THE POTENTIAL OF BREAKING OFF , THE HINGES THAT HOLD IT ARE DEFECTIVE AND BROKEN AND MAKE A LOUD NOISE EVERY TIME ONE OPENS OR CLOSES THE DRIVER'S DOOR. IT IS ACTUALLY A TRUE SAFETY ISSUE IF THE DOOR FALLS OFF AND NO ONE CAN DRIVE THE VEHICLE. IT IS A MANUFACTURER'S DEFECT AND IT HAS TO BE REPAIRED AT NO COST TO THE CONSUMER EVEN IF IT IS OUT OF THIS ARBITRARY TIME FRAME THAT THE COMPANY HAD CREATED. THE MANUFACTURERS ARE RESPONSIBLE FOR THEIR WORK AND HONORING THEIR PRODUCTS' SAFETY. TOYOTA'S POSITION IS JUST UNACCEPTABLE TO CREATE THAT ARE UNSAFE AND NOT STAND BEHIND THEM AND REPAIR THEM WHEN NECESSARY. *TR