NHTSA Complaint #10350263 — 2004 TOYOTA MATRIX

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10350263
Vehicle	2004 TOYOTA MATRIX
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 9, 2009
Date Filed	August 18, 2010
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE ENGINE HAD "SLUDGED" AT ABOUT 70,000 MILES (2004 TOYOTA MATRIX). THE TOYOTA DEALERSHIP HAD DONE THE OIL CHANGES ROUTINELY SINCE I PURCHASED THE CAR CERTIFIED. THE ENGINE WAS REBUILT USING AN EXTENDED WARRANTY I HAD PURCHASED FROM A PRIVATE COMPANY (NOT TOYOTA). THE CAR WAS KNOCKING WHEN I WAS DRIVING HOME FROM MICHIGAN TO FLORIDA. I CHECKED THE OIL, IT WAS DRY, SO I BOUGHT MORE OIL AND FILLED IT (2 QUARTS). BY THE TIME I GOT HOME, THE OIL STICK AGAIN READ EMPTY, SO I AGAIN FILLED IT. I DID NOT SEE ANY OIL BURNING (THE SMOKE CLOUD). ANOTHER DAY PASSED AND THE OIL WAS EMPTY AGAIN, SO I TOOK IT INTO THE SHOP AND THEY DETERMINED THE OIL HAD BEEN CLOGGED. *TR

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