NHTSA Complaint #10348092 — 2009 DODGE RAM 1500

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10348092
Vehicle	2009 DODGE RAM 1500
Component	VISIBILITY
Date of Incident	May 1, 2010
Date Filed	August 9, 2010
Mileage	29,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

A YEAR AND A FEW MONTHS AFTER PURCHASING A NEW DODGE RAM 1500 PICK-UP TRUCK, ONE DAY ITS DASH BEGAN EMITTING A LOUD REPETITIVE POPPING SOUND AND THE HEATER / A/C WOULD NO LONGER FUNCTION IN A DEFROST / DEFOG MODE. AS I LIVE IN A HIGH-HUMIDITY GULF COAST AREA, THIS IS A DRIVING SAFETY ISSUE. MY LOCAL DODGE SERVICE DEPARTMENT INVESTIGATED AND FOUND THAT THIS CONTINUING PROBLEM WAS DUE TO BROKEN PLASTIC "BLEND DOOR". THE DODGE SERVICE DEPARTMENT WAS UNABLE TO FIX THE PROBLEM BECAUSE ACCORDING TO THEM, THE REQUIRED PART IS UNAVAILABLE DUE TO A "NATIONWIDE SHORTAGE". AT LEAST 8 WEEKS HAVE GONE BY WITH THIS SAME EXCUSE -- I SUSPECT THIS A DELAYING TACTIC WAITING FOR THE WARRANTY TO EXPIRE. *TR

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