NHTSA Complaint #10347576 — 2002 FORD TAURUS

2002 FORD TAURUS TAKEN TO REPAIR SHOP FOR ROUTINE SERVICE: OIL CHANGE AND MULTIPOINT INSPECTION. RECEIVED A CALL FROM REPAIR SHOP INDICATING THAT DURING THE MULTIPOINT INSPECTION THEY FOUND THAT THE LEFT REAR COIL SPRING WAS FRACTURED AND SEPARATED. THEY INDICATED THAT THIS COULD HAVE PUNCTURED THE TIRE DURING NORMAL DRIVING. REAR AND FRONT COIL SPRINGS ARE ORIGINAL AS INSTALLED BY THE VEHICLE MANUFACTURER. REPAIR SHOP WAS AUTHORIZED TO REPLACE THE LEFT AND RIGHT REAR COIL SPRINGS. FORD MOTOR COMPANY WAS CONTACTED. THERE WAS NO PROMISE MADE OF RESTITUTION. EMAIL INDICATED THEY WORK CLOSELY WITH NHTSA. PORTION OF REPAIR BILL DEALING WITH THE REPLACEMENT OF BOTH REAR COIL SPRINGS WAS $640.00. BOTH COIL SPRINGS HAVE BEEN SAVED AND IN OUR IN MY POSSESSION. A COUPLE OF PHOTOS HAVE ALSO BEEN TAKEN OF THE ONE THAT FRACTURED. *TR