NHTSA Complaint #10346477 — 2004 DODGE RAM 2500

2004 DODGE RAM 2500. A/C AND HEATER BLEND DOORS HAVE FAILED. UNABLE TO GET AIR TO DEFROST WINDSHIELD. I HAVE CONTACTED DODGE ABOUT THE PROBLEM AND THEY REFUSE TO REPLY TO MY INQUIRY. AS A PROFESSIONAL REGISTERED ENGINEER, I CAN ASSURE YOU THAT THIS DEFINITELY A SAFETY ISSUE. I JUST MOVED TO TEXAS WHERE HOT HUMID WEATHER IS THE NORM, AS WELL AS THE POSSIBILITY OF ICE STORMS. NOT BEING ABLE TO DEFROST YOUR WINDSHIELD IS DEFINITELY A SAFETY CONCERN. I HAVE TO REACH FOR A TOWEL TO KEEP WIPING THE INSIDE OF THE WINDSHIELD. IF IT IS VERY COLD, ICING OF THE WINDSHIELD BECOMES A REAL ISSUE. WITHOUT HEATED AIR BEING DIRECTED TO THE WINDSHIELD ALLOWS FOR FREEZING PRECIPITATION TO ACCUMULATE ON THE WINDSHIELD. THE DRIVER IS THEN FORCED TO STOP TO REMOVE THE ICE. MY RESEARCH INTO THIS ISSUE REVEALS THAT CHRYSLER HAS KNOWN ABOUT THIS PROBLEM FOR YEARS, BUT CONTINUED TO INSTALL THE DEFECTIVE PARTS INTO NEW MANUFACTURING YEARS. ALSO, CHRYSLER WANTS UPWARDS TO $1000 TO FIX THE PROBLEM, THE AVERAGE DRIVER CANNOT AFFORD THIS SO IS FORCED TO DEAL WITH THE SITUATION. IN MY OPINION THIS IS DEFINITELY A SAFETY ISSUE THAT AFFECTS DRIVERS IN ALL PARTS OF THE COUNTRY. HOPEFULLY NO HAS AN ACCIDENT AND IS INJURED OR DIES, OR CAUSES INJURY OR DEATH TO SOMEONE ELSE BECAUSE HE CANNOT SAFELY SEE THROUGH THE WINDSHIELD OF HIS CHRYSLER VEHICLE. PLEASE INVESTIGATE MY COMPLAINT AND ACT TO INSURE THE SAFETY OF DRIVERS AND OCCUPANTS OF THE CHRYSLER VEHICLES EXPERIENCING THIS DEFECT.. *TR