NHTSA Complaint #10345946 — 2004 CHRYSLER PACIFICA

MY PACIFICA JUST STOPPED RUNNING WHILE I WAS ON A BUSY INTERSECTION IN MY CITY. I LOST ALL POWER BRAKES, STEERING, AND POWER. I HAD MY CHILDREN IN THE VEHICLE AT THE TIME. I DID MANAGE TO GET THE CAR INTO A PARKING LOT, (MY SON AND HIS FRIEND PUSHED IT FROM THE ROAD). THE PACIFICA WOULD NOT RESPOND TO ANYTHING, AND COULD NOT BE JUMP STARTED. MY HUSBAND PURCHASED A NEW BATTERY TO SEE IF THAT WOULD HELP, IT DID NOT. IT WAS TOWED TO AN ELECTRICAL SERVICE, THAT TOOK TWO DAYS TO LET ME KNOW THAT THEY COULD NOT HELP ME. IT THAN HAD TO BE TOWED TO A DEALER, WHICH ALSO TOOK TWO DAYS TO DIAGNOSE. IT CAME TO THE CONCLUSION THAT I NEEDED TO REPLACE THE PCM. I FOUND THAT THE 2004 PACIFICA HAD A RECALL ON JUST THAT PROBLEM. I CONTACTED CHRYSLER, AND THEY ARE STATING THAT MY VEHICLE IS NOT PART OF THAT RECALL. NOT TO MENTION THAT I HAVE TOO MANY MILES FOR THE WARRANTY. ALSO THAT I AM THE SECOND OWNER, (I AM ACTUALLY THE FIRST OWNER, THE CAR WAS A PROGRAM VEHICLE THAT WAS DRIVEN BY AN EXECUTIVE OF CHRYSLER). I ASKED WHY MY CAR WAS NOT INCLUDED, BECAUSE THIS WAS THE ISSUE WITH MY VEHICLE, SHE STATED THAT THERE WERE MORE COMPLAINTS WITH THE SAME THING (VEHICLES WITH PCM REPLACEMENT, NOT ON THE RECALL) WITHIN THE LAST FEW MONTHS, AND IF ANYTHING TRANSPIRED, THAT THEY WOULD LET ME KNOW BY MAIL. THIS IS NOT A MAINTENANCE ISSUE, BUT A SAFETY ISSUE, THAT I HAD NO WARNING OR SIGNS OF BEFORE IT HAPPENED. I AM VERY CONCERNED OVER THIS. HOW MANY OWNERS NEED TO EXPERIENCE THIS OR EVEN BE SEVERELY INJURED BEFORE THIS PROBLEM IS RESOLVED? THE CASE MANAGER AT CHRYSLER THAN STATED THAT MY CASE WOULD BE CLOSED! I AM VERY UPSET WITH THIS WHOLE ISSUE. I DID NOT COMPLAIN ABOUT THE INTERMITTENT A/C, THE POWER SEATS THAT RARELY WORK, THE BACK HATCH THAT HAS A MIND OF IT'S OWN, OR THE GAS GAUGE THAT DOES ITS OWN THING. BUT MY CHILDREN'S SAFETY WAS PLACED IN JEOPARDY! IT WAS STATED THAT MORE COMPLAINTS WERE COMING IN ON THIS ISSUE, ARE THEY GOING TO WAIT FOR LOSS OF LIFE? *TR