NHTSA Complaint #10299025 — 2004 CHRYSLER PACIFICA

2004 CHRYSLER PACIFICA WITH 72,000 MILES. ABOUT THREE MONTHS AGO STARTED HEARING A CLUNKING NOISE WHILE CAR WAS CHANGING GEARS. I STARTED DOING SOME RESEARCH ON WHAT THE PROBLEM MIGHT BE.I FOUND THAT A LOT OF OTHER OWNERS WERE HAVING PROBLEMS WITH THEIR MOTOR MOUNTS. I PUT MY CAR ON A LIFT TO INSPECT IT AND THERE WAS FLUID LEAKING FROM AROUND THE MOTOR MOUNTS. THE BUSHINGS WERE COMPLETELY BUSTED AND BROKEN. WHEN I TRIED TO GET NEW PARTS, THE DEALERSHIP SAID THEY WERE NOT COVERED UNDER WARRANTY AND WERE ON BACKORDER INDEFINITELY. THEY SAY THAT I SHOULD JUST DRIVE IT UNTIL THEY GET PARTS. I HAVE FOUND OUT FROM JUST ABOUT EVERY OWNER OF A PACIFICA THAT THEY TOO HAVE HAD TO REPLACE THEIR MOTOR MOUNTS AS WELL, AT THEIR OWN EXPENSE.(AROUND $500) SOMETIMES TWICE. WHY HASN'T CHRYSLER ADDRESSED THIS AS A DEFECT? THIS IS A VERY COSTLY AND DANGEROUS DEFECT THAT NEEDS TO BE ADDRESSED. *TR