NHTSA Complaint #10345335 — 2007 MAZDA CX-7

I HAVE A 2007 MAZDA CX 7. I BOUGHT IT NEW IN FEBRUARY OF 2007, SO THE CAR IS ONLY 3 YEARS OLD. TWO MAJOR THINGS HAVE HAPPENED TO MY CAR WITHIN THE PAST TWO MONTHS ONE OF WHICH SERIOUSLY PUT MY SAFETY IN JEOPARDY. I WILL START WITH, TWO MONTHS AGO, MY AIR CONDITIONER WENT OUT COMPLETELY. THE AIR COMPRESSOR HAD TO BE REPLACED. THEN, ABOUT A WEEK AGO AS I WAS DRIVING DOWN INTERSTATE 75 (GOING ABOUT 70 MPH), THE ACCELERATION ON MY CAR COMPLETELY WENT OUT. LUCKILY I WAS ABLE TO GET OVER THE 5 LANES OF TRAFFIC AND PULL THE CAR OFF TO THE SIDE. AFTER I TURNED MY CAR OFF, IT NEVER CRANKED AGAIN AFTER THAT. LONG STORY SHORT, I TOOK MY CAR INTO JIM ELLIS MAZDA IN MARIETTA, GA AND THEY SAID THERE WAS INTERNAL DAMAGE TO THE ENGINE AND THE ENGINE WOULD HAVE TO BE REPLACED COMPLETELY. THEY COULDN?T EVEN TELL ME WHAT EXACTLY WENT WRONG OR REALLY DIAGNOSE THE PROBLEM FOR ME. THEY JUST SAID THE ENGINE NEEDED TO BE REPLACED. THE KICKER TO THIS STORY IS, WHEN I WENT IN A COUPLE MONTHS AGO TO GET MY AIR FIXED, I ASKED THEM TO TAKE A LOOK AT THE ENGINE BECAUSE I THOUGHT IT SOUNDED LOUD. THE SAID IT WAS COMPLETELY FINE AND NOTHING WAS WRONG WITH IT. WELL TWO MONTHS LATER THIS HAPPENED. I HAVE TALKED TO MAZDA CUSTOMER SERVICE AND THEY WILL OFFER NO ASSISTANCE FOR FIXING MY CAR (WHICH I HAVE BEEN QUOTED $8,000 TO FIX!). I WAS TOLD THAT MAZDA HAD REVIEWED MY CASE AND I WAS DECLINED BECAUSE THERE WAS SLUDGE AROUND THE ENGINE, WHICH APPARENTLY GIVES THEN REASON FOR NO ASSISTANCE. THEY SAID THAT IS PROOF THAT MY CAR IS NOT MAINTENANCED ON A REGULAR BASIS, HOWEVER I HAVE DOCUMENTED PROOF THAT IT IS MAINTENANCED REGULARLY. THEY JUST DIDN'T SEEM TO CARE. *TR