NHTSA Complaint #10345192 — 2004 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS issue reported to NHTSA

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Complaint Details

ODI Number	10345192
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	June 6, 2010
Date Filed	July 25, 2010
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

LOUD NOISES HEARD IN THE FRONT OF OUR 2004 CHRYSLER PACIFICA. WENT TO OUR DEALERSHIP TO HAVE THE NOISE INVESTIGATED AND LEARNED THAT OUR SUBFRAME HAD RUSTED OUT. THE COST TO REPAIR WOULD BE NEARLY $3500. CHRYSLER WAS CONTACTED,BUT REFUSED TO FIX THE PROBLEM,SAYING THE MANUFACTURERS WARRANTY HAD RUN OUT. I AM STUCK WITH A CAR THAT IS UNSAFE TO DRIVE,AND NO RECOURSE. I KNOW I AM NOT ALONE, THAT THIS IS A SERIOUS PROBLEM FOR MANY OTHER 2004 PACIFICA OWNERS AS WELL. THE SUBFRAME OF A CAR THAT IS 6 YEARS OLD SHOULD NOT BE RUSTED THROUGH. MY FATHER DABBLES IN OLD CAR RESTORATION,AND HIS 40-50 YEAR OLD CARS DO NOT HAVE THE RUST ISSUES I HAVE! CHRYSLER NEEDS TO ACKNOWLEDGES THIS DEFECT, AND FIX IT BEFORE SOMEONE IS SERIOUSLY HURT. *TR

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