NHTSA Complaint #11051335 — 2004 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS issue reported to NHTSA

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Complaint Details

ODI Number	11051335
Vehicle	2004 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	November 27, 2017
Date Filed	November 29, 2017
Mileage	300,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SUBFRAME TO THE VEHICLE WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (NELSON AUTO GROUP CHRYSLER, JEEP, DODGE, RAM, 481 S. MAIN STREET, MT VICTORY, OH 43340) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO DRIVE. A LOANER VEHICLE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WOULD NOT ASSIST DUE TO THE EXCESSIVE MILEAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 300,000.

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