NHTSA Complaint #10344830 — 2004 CHRYSLER PACIFICA

TOOK MY 2004 CHRYSLER PACIFICA TO THE INSPECTION POINT FOR INSPECTION AND REREGISTRATION. THE INSPECTOR PULLED THE VEHICLE OVER THE PIT AND SAID WE'VE GOT A MAJOR PROBLEM, THE FRONT END SUB-FRAME IS RUSTED THROUGH AND THE VEHICLE IS "UNSAFE TO OPERATE". I WENT INTO THE PIT SO THE INSPECTOR COULD SHOW ME THE PROBLEM AND THE WHOLE PASSENGER SIDE OF THE SUB-FRAME BEAM HAD RUSTED THROUGH. THE INSPECTOR STATED THAT THE PIECE HELD THE ENGINE AND FRONT END TO THE VEHICLE AND IF IT BROKE I'D LOSE IT ALL. I TOOK THE VEHICLE TO THE CHRYSLER DEALER AND GOT THE WORD BACK THIS MORNING THAT NEITHER CHRYSLER NOR THE MILITARY EXCHANGE NEW CAR SALES WOULD COVER THE REPAIRS SINCE THE CAR WAS ALMOST 6 YEARS OLD (CURRENT MILEAGE: 85600). NO SIGN OF DAMAGE OR RUST WAS REPORTED AT THE INSPECTION TWO YEARS AGO. *TR