NHTSA Complaint #10343348 — 2003 MERCURY MOUNTAINEER STRUCTURE:BODY

Complaint Details

ODI Number	10343348
Vehicle	2003 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	April 19, 2006
Date Filed	July 14, 2010
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I AM HAVING AN ISSUE WITH MY HATCHBACK. THE EMBLEM HAS A LONG AND LARGE CRACK ON THE LEFT SIDE OF THE EMBLEM. I HAVE NOTICED THAT THERE ARE SEVERAL 2003 MOUNTAINEERS WITH THE SAME ISSUE. I AM AFRAID THAT THE CRACK WILL CAUSE THE GLASS TO BREAK. I NOTICED WHEN I BOUGHT THE VEHICLE THE DEALERSHIP TRIED TO REPAIR THE ISSUE ONCE THEREFORE I FELT THAT I SHOULD ADVISE/COMPLAIN ABOUT THE FAILURE TO SEE IF A RECALL OR A BULLETIN WOULD BE PLACED ON THE VEHICLE TO REPAIR THE ISSUE WITH NO RECOURSE OR RECURRING ISSUE. I AM NOT SURE WHY THIS ISSUE IS OCCURRING BUT I WOULD LIKE FOR THIS ISSUE TO BE REPAIRED AT NOT COST TO ME BECAUSE AGAIN I HAVE FOUND MANY MOUNTAINEERS WITH THE SAME ISSUE AND ALL HAVE BEEN 2003 SO FAR. PLEASE INVESTIGATE AND ASSIST FORD/MERCURY TO PRODUCE A SOLUTION TO THE ISSUE. *TR

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