NHTSA Complaint #10342159 — 2000 FORD WINDSTAR

TL*THE CONTACT OWNS A 2000 FORD WINDSTAR LX. THE CONTACT STATED THAT WHILE DRIVING 35 MPH OVER A BUMP IN THE ROAD OR ANY UNEVEN ROAD SURFACE, THE VEHICLE WOULD SWAY FROM SIDE TO SIDE. IN ADDITION, WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE WOULD EXHIBIT AN UNUSUAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO THEN STATED THAT THE REAR AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE CONTACT LEFT THE VEHICLE WITH THE DEALER UNTIL THE PART BECAME AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 104,000.