NHTSA Complaint #10352687 — 2000 FORD WINDSTAR

TL*THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, SHE HEARD A CLANKING NOISE AND THE VEHICLE WOULD NO LONGER MOVE FORWARD. AFTER INSPECTING IT, SHE NOTICED THAT THE PASSENGER FRONT TIRE WAS POINTING OUTWARD. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT A BRACKET THAT HELD THE FRONT AXLE HAD CORRODED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT A PIECE OF THE FRAME NEEDED TO BE REPLACED AT THE CONTACTS EXPENSE. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.