NHTSA Complaint #10342123 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10342123
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	July 2, 2010
Date Filed	July 9, 2010
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

VEHICLE STARTED TO MAKE TERRIBLE GRINDING/RUBBING NOISE WHILE 50 MILES FROM HOME. ON EXIT RAMP TO MY CITY, IT SWAYED... THE NEXT MORNING MY COUSIN EXAMINED THE VEHICLE FINDING THE RIGHT REAR SPRING BROKEN, AND THE LEFT IN TERRIBLE CONDITION AS WELL. I AM JUST THANKFUL NOTHING BAD HAPPENED ON MY WAY HOME. I HAVE NEVER HAD THIS VEHICLE OFF ROAD NOR USED IT TO PULL ANYTHING. AFTER VIEWING ALL THE COMPLAINTS OF THE SAME ISSUE ON THE "CAR COMPLAINTS" WEB SITE, I CANNOT UNDERSTAND WHAT HAS TO HAPPEN B/F FORD IS FORCED TO MAKE A RECALL ON THIS ITEM????? I HAD TO HAVE THE PARTS REPLACED, AND I DO HAVE THE OLD SPRINGS! GOOD THING I DID NOT HIT A HUGE BUMP OR POT HOLE ON MY WAY HOME OR HAVE TO SWERVE QUICKLY, I HATE TO THINK OF WHAT MIGHT HAVE OCCURRED! *TR

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