NHTSA Complaint #10342096 — 2002 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10342096
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	December 1, 2009
Date Filed	July 8, 2010
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I HAVE A 2002 FORD EXPLORER. THE REAR HATCH UPPER GLASS PLASTIC TRIM CRACKED NEXT TO THE FORD EMBLEM. THIS ALLOWED WATER INTO THE TRIM THAT CAUSED THE BOLTS HOLDING THE LATCH TO RUST THROUGH AND COMPLETELY FAIL. I REPLACED THE ENTIRE GLASS LAST SPRING (2009). THE REPLACEMENT PART ALSO CRACKED IN TWO PLACES AFTER A FEW MONTHS OF MICHIGAN WINTER. THE LATCH BOLTS IN THIS UNIT ARE NOW RUSTING AS WELL. IT IS OBVIOUS THAT THE PLASTIC TRIM EXPANDS AND CONTRACTS AT A DIFFERENT RATE THAN THE GLASS. SINCE THEY ARE BONDED TOGETHER, THE WEAKER PLASTIC FAILS. THE CRACKS CONTRACT AND EXPAND DEPENDING ON THE TEMPERATURE. *TR

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