NHTSA Complaint #10332632 — 2006 TOYOTA SIENNA

I OWN A 2006 TOYOTA SIENNA VAN AND THE PASSENGER SIDE SLIDING DOOR IS NOT WORKING CORRECTLY. THE SLIDING AUTOMATIC DOOR DOES NOT CLOSE COMPLETELY ON A CONSISTENT BASIS. IT REQUIRES ASSISTANCE TO CLOSE AND WHEN SHUT, IT DOESN'T SEEM TO BE FULLY/SAFELY LATCHED. WE CAN HEAR MORE ROAD NOISE NOW THAT BEFORE. WE CONTRACTED THE LOCAL TOYOTA DEALERSHIP WHERE WE PURCHASED THE VAN AND THEY KNEW RIGHT AWAY THAT THE DOOR MOTOR WAS STARTING TO FAIL AND WE WERE TOLD IT COULD NOT BE FIXED WITHOUT REPLACEMENT. WE WERE QUOTED $1800 TO REPAIR WITHOUT ANYONE EVEN WANTING TO LOOK AT THE PROBLEM. THEY INDICATED THAT THIS IS A PRETTY COMMON PROBLEM WITH THESE VANS. AFTER REVIEWING SOME WEB POSTINGS ON THIS PROBLEM, I AM IN THE SAME BOAT AS A LARGE AMOUNT OF CONSUMERS THAT HAVE PURCHASED THIS MAKE/MODEL/YEAR OF VAN. SAFETY IS OF UTMOST CONCERN TO ENSURE MY CHILDREN ARE SAFELY RIDING IN THE PASSENGER AREA OF MY VAN. I AM CONCERNED THAT THIS DOOR CLOSING PROBLEM COULD LEAD TO AN ACCIDENT. TOYOTA IS REFUSING TO PAY FOR THE NECESSARY REPAIRS AND I FEEL THAT THEY SHOULD STAND BEHIND THEIR PRODUCT BETTER. *TR