NHTSA Complaint #10324955 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10324955
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	July 1, 2007
Date Filed	April 11, 2010
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

I AM THE ORIGINAL OWNER OF A 2004 TOYOTA SIENNA. THE DASHBOARD IS FULL OF HAIRLINE CRACKS. THEY STARTED ON THE SIDES NEAR THE A/C VENTS, TRAVELING TOWARDS THE CENTER OF THE DASH. FIRST APPEARED IN 2007. NOW THE DASHBOARD IS COVERED WITH CRACKS. TOOK IT TO THE DEALER AND COMPLAINED THAT IT WAS A DEFECT. SERVICE DEPT DIDN'T SEEM TO WANT TO DEAL WITH IT. FINALLY THEY TOOK PICTURES THEN SAID THEY WOULD HAVE TO SEND THE PICTURES OFF AND THEY WOULD GET BACK TO ME, WHICH THEY NEVER DID. CALLED THE SERVICE DEPT AND THEY DISMISSED ME SAYING IT WAS NOT COVERED. I DON'T THINK THEY EVER SENT THE PICTURES IN. THE CRACKS GET WORSE EVERY WEEK - LONGER, AND NEW ONES APPEAR. THIS IS CLEARLY A DEFECT. THERE WERE NO EVENTS THAT TOOK PLACE TO CAUSE THIS, NO CRASH, NO FIRE. THE AUTOMOBILE IS WELL MAINTAINED. THIS IS A MANUFACTURER'S DEFECT. *TR

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