NHTSA Complaint #10321191 — 2002 FORD TAURUS

MY SON WAS DRIVING HOME IN HIS 2002 TAURUS, WHEN ALL OF A SUDDEN THE PASSENGER SIDE REAR TIRE BLEW OUT. FORTUNATELY HE WAS NOT FAR FROM THE HOUSE AND HE WAS ABLE TO GET THE CAR HOME. I WAS UPSET BECAUSE I HAD JUST REPLACED ALL FOUR TIRES ON 1/3/10. AS WE PROCESSED TO CHANGE THE TIRE, I DISCOVERED THAT THE REAR COIL SPRING WAS BROKEN AND THAT IS WHAT CAUSING THE TIRE TO BLOW OUT. I HAD A SIMILAR PROBLEM WITH THE COIL SPRINGS BREAKING, WHEN I HAD THE TIRES REPLACED BACK IN JANUARY. THE COMPLAIN NUMBER FROM THAT INCIDENT IS 10297845. I WAS TOLD BY THIS OFFICE AND BY THE FORD MOTOR CO. THAT THEY ARE LOOKING INTO THIS PROBLEM. HERE IT IS ALMOST 4 MONTHS LATER AND I HAVE NOT HEARD A THING!!. WHEN IS THIS PROBLEM GOING TO BE REMEDIED...WHEN SOMEONE DIES? PLEASE GET BACK TO ME. THIS OFFICE CAN REACH ME BY PHONE, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR