NHTSA Complaint #10316515 — 2003 HONDA PILOT

CONSUMERS 2003 HONDA PILOT AUTOMATIC TRANSMISSION FAILED. CONSUMER FOUND AN AFFORDABLE AUTO SHOP AND LEARNED THAT THE VEHICLE WAS UNDER WARRANTY WHEN THE INFORMATION WAS PROVIDE TO HONDA CONSUMER WAS DENIED WARRANTY SERVICE. A MECHANIC INFORMED THE CONSUMER, THERE WAS A RECALL ON THE VEHICLE, REGARDING THE TRANSMISSION IN RELATION TO THE SECOND GEAR, THE CONSUMER STATED HE WAS NOT AWARE OF ANY RECALLS ON THE VEHICLE, AS A NOTICE NEVER CAME IN THE MAIL. THE MECHANIC CONFIRMED THE VEHICLE MET THE RECALL OUTLINED IN THE NOTICE HE FOUND ONLINE. HONDA INFORMED THE CONSUMER THE CLAIM WAS DENIED BECAUSE THE PROBLEM DID NOT MEET THE RECALL REQUIREMENTS ISSUED IN 2004. ACCORDING TO THE INVOICE, THE TRANSMISSION DIAGNOSIS STATED THE TRANSMISSION OVERHEATED. IT ALSO STATED A LIST OF PARTS THAT WERE REPLACED ON THE VEHICLE, MAINLY THE SECONDARY SHAFT 2ND GEAR AND THE COUNTER SHAFT 2ND GEAR. *JB