NHTSA Complaint #10315475 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10315475
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	March 2, 2010
Date Filed	March 2, 2010
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

WHEN I TOOK MY 2002 FORD EXPLORER V8 INTO THE SHOP TO GET NEW TIRES I WAS TOLD THAT MY REAR COIL SPRING IS BROKE AND WOULD NEED TO BE REPLACED. I HAVE NEVER BEEN OFF ROAD WITH MY VEHICLE AND ONLY DRIVE MOSTLY HIGHWAY. I WAS TOLD BY THE MECHANIC THAT THIS IS COMMON FOR MY VEHICLE AND I SHOULD FILE A COMPLAINT. I HAD NO IDEA IT BROKE OR HOW IT DID BUT MY CAR STARTED LEANING TO ONE SIDE. I HAVE SMALL CHILDREN THAT NEED TO BE IN A SAFE AND DEPENDABLE VEHICLE. THERE NEEDS TO BE A REALL DONE FOR THIS ISSUE BEFORE THERE IS SERIOUS INJURIES. MY VEHICLE HAS 115K MILES.

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#10421173 — August 23, 2011 — I HAVE A 2002 FORD EXPLORE WITH 47,000 MILES. WAS TOLD BOTH REAR SPRINGS WERE BROKE DURING VEHICLE INSPECTION. DON'T ...

#10415333 — July 27, 2011 — BOTH REAR COIL SPRINGS (STRUT ASSEMBILES) BROKEN ON 2002 FORD EXPLORER XLT. BREAKS IN STEEL COIL SPRINGS DISCOVERED ...

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#10406049 — June 12, 2011 — UPON TAKING MY 2002 FORD EXPLORER FOR A ROUTINE OIL CHANGE. I WAS INFORMED BY THE FORD DEALER THAT MY LEFT REAR SPRIN...

#10401532 — May 18, 2011 — REAR SPRINGS ARE CRACKED AND MY MECHANIC AND FRIENDS SAID ITS A COMMON PROBLEM AMONG 2002 EXPLORERS. ALSO SAW MANY CO...

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