NHTSA Complaint #10313961 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10313961
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	February 20, 2010
Date Filed	February 24, 2010
Mileage	64,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE BROKEN REAR SPRINGS (BOTH) ON OUR 2002 FORD EXPLORER XLT 4X4 CAUSED A NEAR ACCIDENT ON VETERANS PARKWAY IN BLOOMINGTON, ILLINOIS. THE SPRINGS COMPLETELY SHATTERED AND WERE BROKEN ON BOTH THE RIGHT AND LEFT REAR MAKING THE SUV MUCH LESS STABLE IN LANE CHANGES. WHEN TRAFFIC SUDDENLY SLOWED, WE ALMOST LOSS CONTROL WHEN WE TRIED TO CHANGE LANES. IT WAS A MIRACLE THERE WAS NOT AN ACCIDENT. FORD HAS KNOWN ABOUT THE BAD STEEL IN THESE SPRINGS FOR YEARS AND THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS SAME PROBLEM ON 2002 TO 2005 FORD EXPLORERS. WE ARE HAVING TO PAY OUT OF OUR POCKETS ABOUT $700 FOR VEHICLE REPAIRS EVEN THOUGH THERE IS A FORD SERVICE BULLETIN ON THIS PROBLEM. *TR

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