NHTSA Complaint #10312510 — 2005 TOYOTA HIGHLANDER

I AM WRITING ABOUT A PROBLEM I ENCOUNTERED WITH MY 2005 TOYOTA HIGHLANDER. WE PURCHASED IT BRAND NEW IN JANUARY OF 2005. BEAVERTON TOYOTA HAS ADJUSTED THE COMPUTER ON MY CAR SEVERAL TIMES SINCE THE FIRST OIL CHANGE AS MY HIGHLANDER FEELS LIKE IT IS CHANGING GEARS BY ITSELF. THE CAR HAD NOT DONE THIS UNTIL AFTER THE FIRST OIL CHANGE. ON SUBSEQUENT SERVICE CALLS, I WOULD DISCUSS THE PROBLEM AND THEY WOULD TELL ME THAT THEY ADJUSTED THE CAR'S COMPUTER. ON SEPTEMBER 10, 2009, I WAS DRIVING THROUGH THE STORE PARKING LOT AND WAS ABOUT TO PULL INTO A PARKING PLACE BY THE FRONT OF THE STORE WHEN I HEARD A SURGING SOUND AND MY CAR QUICKLY WENT FORWARD AND SMASHED INTO A BRICK COLUMN IN FRONT OF THE STORE AND THEN IT WENT BACKWARDS AND STOPPED. THE FRONT OF THE CAR WAS SMASHED AND WAS NOT DRIVABLE. I HAD NOT SPOKEN ON MY CELL PHONE SINCE THE NIGHT BEFORE, I HAD NO ONE ELSE IN THE CAR WITH ME TO DISTRACT ME, AND I WAS NOT SPEEDING OR SWERVING TO AVOID ANOTHER PERSON OR CAR. I THANK GOD THAT I HIT THE BRICK COLUMN IN FRONT OF THE STORE INSTEAD OF A PERSON OR ANOTHER CAR. MY SHOULDER, NECK AND TEETH STILL HURT FROM HITTING THE BRICK COLUMN SO HARD. I HAD JUST GOTTEN GAS, AND I HAD MY TIRES ROTATED A FEW DAYS BEFORE THIS INCIDENT. I ASKED THE BODY SHOP WHO FIXED MY CAR AND BEAVERTON TOYOTA TO CHECK THE ACCELERATOR. AT THE TIME OF MY ACCIDENT, THEY WERE LOOKING FOR CAR MATS THAT WEREN'T PROPERLY INSTALLED. I WAS TOLD THERE WAS NOTHING WRONG. IT SEEMS STRANGE THAT WITH ALL THE RECALLS NOW, EVEN TOYOTA CANNOT FIGURE OUT WHAT THE PROBLEM IS WITH THE ACCELERATORS. I THINK IT MIGHT HAVE BEEN A GLITCH IN THE COMPUTER. I CAN STILL HEAR THAT SURGING SOUND AND AM AFRAID IT MIGHT HAPPEN AGAIN. THERE IS NO REASON FOR IT TO HAVE SURGED AND SMASHED INTO A BRICK COLUMN AS I WASN'T STOMPING ON THE ACCELERATOR OR BRAKE WHEN I WAS DRIVING THROUGH A PARKING LOT TO PARK MY CAR. I HAVEN'T BEEN IN AN ACCIDENT FOR 38 YEARS. *TR