NHTSA Complaint #10661116 — 2005 TOYOTA HIGHLANDER

I'M THE ORIGINAL OWNER & SOLE DRIVER OF THE VEHICLE & EVER SINCE I TEST DROVE IT THE DAY I PURCHASED IT THIS CAR'S HAD ISSUES WITH "JERKY/DELAYED" ACCELERATION. DURING THE TEST DRIVE I WAS TOLD THAT THE CAR ADJUSTS TO HOW I DRIVE & IT'LL GET BETTER. THIS HAPPENS PRETTY MUCH EVERY TIME I ACCELERATE THE VEHICLE AFTER IT'S BEEN STOPPED OR THE SPEED SLOWED SUBSTANTIALLY. EACH & EVERY TIME I TRY TO GENTLY ACCELERATE THE VEHICLE FROM A STOP, THERE'S A TINY DELAY IN VEHICLE RESPONSE FROM WHAT I AM INPUTTING TO THE ACCELERATOR PEDAL. THEN AFTER THE DELAY, IT'S LIKE THE VEHICLE TRIES TO SUDDENLY CATCH UP WITH WHERE IT WAS SUPPOSED TO BE IN THE ACCELERATION PROCESS & SUDDENLY JERKS FORWARD WITH A LOT OF ACCELERATION. THIS POSES A SAFETY PROBLEM WHEN TRYING TO PULL OUT INTO TRAFFIC & NEEDING THE VEHICLE TO RESPOND TO THE GAS PEDAL INPUTS THAT I'M GIVING IT IMMEDIATELY AS I'M GIVING THEM & NOT WITH EVEN A SMALL DELAY. THAT DELAY IN RESPONSE BY THE VEHICLE'S ACCELERATION HAS CAUSED SEVERAL NEAR-MISSES WITH OTHER TRAFFIC. I HAVE TRIED TAKING IT INTO MY DEALER AT LEAST A COUPLE TIMES TO HAVE THE ISSUE ADDRESSED BUT THE TECHNICIANS JUST WANTED TO BRUSH IT OFF SAYING THEY DIDN'T NOTICE IT OR BLAME IT ON THE TRANSMISSION & WHEN I TOLD THEM THIS ISN'T A TRANSMISSION PROBLEM THEY JUST BLEW ME OFF TREATING ME LIKE A DUMB FEMALE WHO DIDN'T KNOW ANYTHING ABOUT CARS, NOT KNOWING THAT I'M AN ENGINEER. BOTH OF THESE TIMES WERE WITHIN MY WARRANTY PERIOD, BUT IT'S OBVIOUS THEY DIDN'T WANT TO SPEND THE TIME & EFFORT TO DIAGNOSE THIS ISSUE. MY SAFETY WAS CLEARLY NOT IMPORTANT TO THE PEOPLE AT MY LOCAL TOYOTA DEALERSHIP. SO I CONTINUE TO HAVE THIS PROBLEM EVERY SINGLE TIME I ACCELERATE FROM A STOP AND MOST TIMES I RE-ACCELERATE AFTER HAVING SLOWED DOWN SUBSTANTIALLY. AFTER HAVING THIS ISSUE FOR THE PAST 9 YEARS, THE JERKINESS OF THE ACCELERATION PROBABLY HAS CAUSED OTHER PROBLEMS WITH THE VEHICLE. *TR