NHTSA Complaint #10304148 — 2002 FORD EXPLORER

ON 01/29/2010, I TOOK MY 2002 FORD EXPLORER 4X4 TO KILL BRAKE & WHEEL TO HAVE NEW TIRES PUT ON THE VEHICLE. THE TECHNICIAN/MECHANIC ADVISED ME THAT THE LEFT REAR SPRING FOR THE VEHICLE WAS BROKE, BUT SITTING IN THE CENTER. I CALLED TIFFIN BRAKE & WHEEL TO SCHEDULE AN APPOINTMENT TO HAVE THE SPRINGS REPLACED. I WAS ADVISED BY AN EMPLOYEE THAT THE BUSINESS HAS HAD "A LOT OF EXPLORERS HAVE THEIR SPRINGS REPLACED." THE EMPLOYEE ALSO MENTIONED THAT A COMPLAINT SHOULD BE FILED, BECAUSE A RECALL MAY BE IN ORDER DUE TO THE AMOUNT OF EXPLORERS WITH BROKEN SPRINGS. I AM CONCERNED WITH THIS ISSUE, BECAUSE THE VEHICLE HAS NOT BEEN OFF ROADED AND/OR ABUSED. THE VEHICLE HAS BEEN WELL MAINTAINED. THE ACTUAL DATE WHEN THE SPRING BROKE IS UNKNOWN. *TR