NHTSA Complaint #10302062 — 2007 MERCURY MILAN

BLOWOUT OF REAR TIRE ON DRIVER'S SIDE. WE HAD EXITED THE NEW YORK STATE THRUWAY ABOUT 10 MINUTES PRIOR AND LUCKILY THE BLOWOUT OCCURRED ON A BACK ROAD WHICH WAS NOT HEAVILY TRAVELED. THE MECHANIC SENT BY AAA TO CHANGE THE TIRE ADVISED THE TIRE WAS DEFECTIVE. MY VEHICLE IS A 2007 MERCURY MILAN PURCHASED IN 05/2007 AND AT THAT TIME HAD SLIGHTLY LESS THAN 20,000 MILES SO IT IS STILL UNDER WARRANTY. I TOOK THE TIRE TO THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY TOOK PHOTOS OF THE TIRE AND SENT THEM OVER THE INTERNET TO RECEIVE APPROVAL TO REPLACE THE TIRE. FORD DENIED THE REQUEST. I CONTACTED A LOCAL MICHELIN DEALER AND WAS ADVISED IF FORD HAD DENIED REPLACEMENT, THERE WAS NOTHING THAT COULD BE DONE. SINCE FORD WOULD NOT HONOR THE WARRANTY, I PURCHASED A NEW TIRE FROM THE MECHANIC WHO HAS DONE ALL MY AUTO REPAIRS FOR ALMOST 20 YEARS. HE ALSO INDICATED THE TIRE WAS DEFINITELY DEFECTIVE. *TR