NHTSA Complaint #10299654 — 2000 DODGE GRAND CARAVAN STRUCTURE

Complaint Details

ODI Number	10299654
Vehicle	2000 DODGE GRAND CARAVAN
Component	STRUCTURE
Date of Incident	January 10, 2010
Date Filed	January 13, 2010
Mileage	92,682 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

WHILE CHANGING THE FRONT STRUTS OF MY 2000 DODGE GRAND CARAVAN, I FOUND THE FRONT LEFT STRUT TOWER TO BE EXTREMELY RUSTED. IT HASN'T RUSTED THROUGH YET, BUT LOOKS LIKE IT WILL ONLY BE A MATTER OF WEEKS. I CALLED MY LOCAL DODGE DEALER AND THEY SAID A RECALL HAD NOT BEEN ISSUED, BUT A TSB HAD BEEN. THIS MEANS I HAVE TO PAY FOR IT, EVEN THEY KNOW IT'S A PROBLEM. BAD CUSTOMER SERVICE ON CHRYSLER'S PART. I WILL NOT BUY ANOTHER PRODUCT FROM THEM, AS THEY DON'T STAND BEHIND THEIR PRODUCTS. *TR

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