NHTSA Complaint #10249465 — 2000 DODGE GRAND CARAVAN STRUCTURE

Complaint Details

ODI Number	10249465
Vehicle	2000 DODGE GRAND CARAVAN
Component	STRUCTURE
Date of Incident	November 21, 2008
Date Filed	November 21, 2008
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

CORROSION OF STRUT TOWERS, THIS HAS BEEN ONGOING SINCE THE VAN WAS NEW. WE IT IS COSMETIC AND IS NOT COVERED BY THE WARRANTY. FOR THE WARRANTY TO COVER IT, IT WILL NEED TO FAIL WITHIN 5 YEARS OR 100,000 MILES. WELL WE ARE PAST THAT NOW AND IT HAS FAILED. WHAT TO DO? THE DEALER CAN FIX IT BUT IT COSTS ME $1200 TO $1400. FOR AN ONGOING PROBLEM THIS IS NOT FAIR AND REASONABLE. NOT TO MENTION, MORE THAN HALF OF THE COMPLAINTS ON THIS SITE ARE OF THIS EXACT ISSUE. AND IT RUNS THROUGH MANY YEARS. DO WE NEED TO WAIT UNTIL SOMEONE IS INJURED BEFORE THIS IS CORRECTED. DODGE IS AWARE THEY HAVE EVEN MADE UP A KIT TO ASSIST WITH THIS ISSUE. IS THERE A CLASS ACTION? THIS VAN WAS $33,000. NEW IN 2000 WHEN WE PURCHASED IT. THIS IS NOT FAIR OR REASONABLE. WHO NEEDS TO BE TALKED TO GET THIS FIXED? IS THE SCOPE SO LARGE THAT THEY CAN NOT ALL BE FIXED? DO I NEED TO JUNK THE VAN BECAUSE THE REPAIR IS MORE THAN IT'S STREET VALUE? *TR

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