NHTSA Complaint #10260236 — 2000 DODGE GRAND CARAVAN STRUCTURE

Complaint Details

ODI Number	10260236
Vehicle	2000 DODGE GRAND CARAVAN
Component	STRUCTURE
Date of Incident	February 27, 2009
Date Filed	February 27, 2009
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DODGE CARAVAN HAS CORROSION IN FRONT STRUT TOWER. THIS IS A UNIBODY FRAME. WAS TOLD BY A CHRYSLER EMPLOYEE THAT THIS IS A COMMON PROBLEM AND RARELY DOES CHRYSLER ASSIST WITH REPAIRS. ON OCT 14, 2002 CHRYSLER ISSUED A TSB REPORT #23-044-02, STATING ISSUE WITH LEFT AND RIGHT STRUT TOWERS AND THE CORRECTION OF THE CONDITION. CHRYSLER IS AWARE OF THIS POTENTIALLY DANGEROUS ISSUE AND CHOOSES TO IGNORE IT. AFTER PHONING CHRYSLER THEY WILL NOT ASSIST ME IN THE REPAIR OF THE VEHICLE. I WAS TOLD BY CHRYSLER CUSTOMER SERVICE THAT UNTIL SOMETHING HAPPENS OR BREAKS THEY WILL NOT CORRECT PROBLEM. IF THE STRUT TOWER COMPLETELY BREAKS AS IT WILL, IT WILL RENDER THE VEHICLE INOPERABLE AND POSES A SIGNIFICANT DANGER TO PERSONS. *TR

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