NHTSA Complaint #10297979 — 2002 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10297979
Vehicle	2002 FORD EXPLORER
Component	VISIBILITY
Date of Incident	January 2, 2010
Date Filed	January 4, 2010
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2002 FORD EXPLORER REAR WINDOW - THE HINGES OR THE SLIDES ON THE SIDE DID NOT HOLD THE WINDOW UP FOR THE WINDOW SECTION OF THE REAR DOOR. WHILE PARKED, THE GLASS DOOR CAME DOWN ONTO THE HEAD OF A PERSON, THE GLASS IN THE WINDOW EXPLODED HITTING THE PERSON IN THE HEAD, CAUSING THE PERSON TO FALL BACKWARDS INTO THE BOTTOM FRAME OF THE REAR WINDOW ASSEMBLY. THE PERSON SUFFERED A LARGE KNOT ON THEIR HEAD AND GLASS CUTS. THE FORD DEALER SERVICE DEPARTMENT ADVISED THIS IS A "COMMON PROBLEM" THEY HAVE WITH THIS VEHICLE AND THAT FORD IS AWARE OF IT BUT HAS NOT DONE ANYTHING ABOUT A RECALL OR TO REPAIR THE PROBLEM. *TR

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