NHTSA Complaint #10296703 — 2004 FORD EXPEDITION

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10296703
Vehicle	2004 FORD EXPEDITION
Component	STRUCTURE
Date of Incident	November 5, 2009
Date Filed	December 22, 2009
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. WHILE DRIVING WATER BEGAN POURING FROM THE ROOF CONSOLE . WATER ENTRANCE HAS CAUSED CORROSION AND HOLES ON THE ROOF-TOP. THE DEALER WAS CONTACTED AND THEY STATED THAT THE VEHICLE WAS DESIGNED DEFECTIVELY. SINCE THE WARRANTY EXPIRED AND THE FAILURE OCCURRED PREVIOUSLY, THEY AGREED TO PAY FOR HALF OF THE REPAIR. MEANWHILE THE TECHNICIAN GAVE HER A BLACK CAULK TO FILL IN THE HOLES. THE TEMPORARY REPAIR WAS NOT A REMEDY. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 48000.

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