NHTSA Complaint #10264269 — 2004 FORD EXPEDITION

TL*THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT STATED THAT THERE WAS INADEQUATE SEALANT ON THE FRONT WINDSHIELD. IN RAINY CONDITIONS, WATER WOULD LEAK INTO THE VEHICLE. IN ADDITION, WHEN THE WINDSHIELD WIPER UNIT WAS ACTIVATED, THE WINDSHIELD CLEANER WOULD ALSO LEAK INTO THE VEHICLE. THE CONTACT COULD HEAR A CRACKLING SOUND COMING FROM THE DASHBOARD. ALL THE DIGITAL COMPONENTS ON THE INSTRUMENT PANEL BECAME INOPERABLE DUE TO THE LEAK IN THE FRONT WINDSHIELD. THE DEALER STATED THAT THE WINDSHIELD COULD BE RESEALED AT THE COST OF LESS THAN $100. IF THE WINDSHIELD NEEDED TO BE REPLACED, IT WOULD COST OVER $200. THERE WERE NO RECALLS FOR THE FAILURE. ON A SEPARATE OCCASION, THE ENGINE STARTED ON ITS OWN. THE VIN WAS UNABLE TO BE ACCEPTED BY THE SYSTEM. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 97,000. UPDATED 04-20-09 *BF UPDATED 04/24/09.*JB