NHTSA Complaint #10296504 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10296504
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	December 18, 2009
Date Filed	December 20, 2009
Mileage	67,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

I TOOK MY 2002 FORD EXPLORER WITH 67K MILES ON IT TO THE DEALER FOR A RECALL. THEY OFFERED A FREE INSPECTION OF WHICH THEY INFORMED ME THE RIGHT REAR SPRING WAS BROKEN. THERE WAS NO INDICATION IT WAS BROKEN WHILE DRIVING THE VEHICLE, SO THERE IS NO WAY OF KNOWING WHEN IT BROKE. THE PROBLEM WILL BE CORRECTED BY REPLACING THE SPRING. NO IMPROVED SPRING PART NUMBER WAS AVAILABLE FOR FORD, SO I EXPECT IT TO BREAK AGAIN IN ABOUT 70K MILES IF I BUY A NEW FORD SPRING. *TR

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#10415333 — July 27, 2011 — BOTH REAR COIL SPRINGS (STRUT ASSEMBILES) BROKEN ON 2002 FORD EXPLORER XLT. BREAKS IN STEEL COIL SPRINGS DISCOVERED ...

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